At Lake Star Caravans, we stand behind the quality, durability, and craftsmanship of our Australian-made caravans. Each Lake Star caravan comes with a 2-year manufacturer warranty and a 5-year structural warranty, ensuring you can embark on your adventures with complete confidence, knowing your caravan is built to last.
We take pride in the strength and reliability of our caravan builds. Our chassis are sourced from trusted manufacturers and constructed to meet the highest standards of durability and performance. With a strong focus on quality, our structural warranty guarantees that your caravan is built to endure the toughest conditions.
Your safety is our priority. All electrical work in Lake Star Caravans complies with Australian laws, regulations, and safety standards. Our certified electrical systems undergo rigorous testing to ensure maximum reliability. With our warranty, you can rest assured that your caravan’s electrical system is protected and meets the highest industry standards.
Our caravans feature premium plumbing systems that adhere to strict industry regulations. We guarantee that all plumbing work meets the highest standards of safety and functionality. With our warranty coverage, you can trust in the long-term performance of your caravan’s water and plumbing systems.
Every Lake Star Caravan is proudly 100% Australian-made, manufactured with care and precision in Campbellfield, Melbourne. We use only high-quality materials to create caravans that are luxurious, durable, and built for adventure. Our warranty reflects our commitment to exceptional craftsmanship, ensuring that your caravan is protected against manufacturing defects.
Our dedicated team is here to support you throughout your ownership experience. For full details on warranty coverage, terms, and claims, please refer to your warranty document or contact our support team.
At Lake Star Caravans, we want to get you back on the road as quick as possible. If you need to make a warranty claim, follow these simple steps:
Step 1: Get an Assessment
Visit your dealership to have the issue inspected. They’ll assess the problem and determine the best course of action.
Step 2: Contact Us for Assistance
Need help coordinating the process? No worries! Email our friendly warranty team at warranty@lakestarcaravans.au with:
✅Your dealership’s details
✅Your caravan model & VIN
✅A brief description of the issue
We’ll work with your dealer to get things moving and ensure a smooth, hassle-free experience. Once assessed, we’ll guide you through the next steps to resolve your claim as quickly as possible.
Your adventure shouldn’t be out on hold – Lake Star Caravans is here to support you every step of the way!🚀
We want to make sure you have the best experience with all the features in your caravan, including third-party appliances like fridge and microwaves. If you have any questions about these products, we recommend reaching out directly to your salesperson or visit the manufacturer’s support website for expert assistance. Please note that our warranty and service team is unable to provide over-the-phone support for the product usage due to service limitations.
If you need to make warranty claim for an appliance or third-party product, you have two options:
🔹Option 1: Contact the Manufacturer Directly
Many appliance manufacturers have dedicated support centers to help with troubleshooting and repairs. Lodging a claim directly with them can often be the fastest way to resolve any issues.
🔹Option 2: Lodge a Claim with Lake Star
Prefer to go through us? No problem! You can submit a warranty claim through Lake Star Caravans for smooth processing. We’ll create an electronic job card in our system to track your claim efficiently.
📩How to Lodge a Claim:
Simply email our warranty team at warranty@lakestarcaravans.au fill out the warranty form on our website. We’ll take care of the rest and keep updated through the process!
We’re here to help you get back to enjoying your adventures – hassle free!
Yes! At Lake Star Caravans, we stand by the quality of our off-road caravans, and that includes an off-road warranty designed specifically for your adventures. However, please note that our on-road and semi-off-road caravans do not come with an off-road warranty.
While Lake Star Caravans provides a comprehensive warranty, appliances such as fridges, microwaves, and air conditioners are covered under the manufacturer’s warranty. Many suppliers offer up to a three-year warranty on their products for added peace of mind.
Our warranty covers structural components, workmanship, and manufacturing defects in your caravan. This includes the chassis, frame, cabinetry, and essential fittings. For more details, refer to our warranty policy or contact our support team.
Every Lake Star caravan comes with:
✅ 2-year manufacturer warranty covering craftsmanship and build quality.
✅ 5-year structural warranty covering the chassis, framework, and key structural elements.
To make a warranty claim, simply:
1️⃣ Visit your dealership for an inspection.
2️⃣ Email our team at warranty@lakestarcaravans.au with your dealership details, caravan model, VIN, and a description of the issue.
3️⃣ We’ll work with your dealer to assess and process your claim smoothly.
If your warranty has expired, we still want to help! You can reach out to our team for advice on repairs or maintenance solutions. We also recommend checking with appliance manufacturers, as some offer extended warranties.
Yes, our warranty covers structural leaks due to faulty workmanship or materials. However, regular maintenance of seals is required, as natural wear and tear is not covered under warranty. We recommend checking seals every 12 months to keep your caravan in top condition.
We understand that customization is part of the caravan lifestyle! However, unauthorized modifications (such as altering the chassis, electrical systems, or plumbing) may void parts of your warranty. Please contact us before making any major changes to ensure your warranty remains valid.
Our warranty is provided to the first owner and is generally not transferable. However, if you have purchased a pre-loved Lake Star Caravan, please get in touch with us to see if the warranty can be extended to the new owner. We assess warranty transfers on a case-by-case basis, subject to the caravan being regularly serviced and maintained with us.
Regular maintenance is key! We recommend:
✅Annual servicing to check for wear and tear.
✅Cleaning and resealing external joints to prevent leaks.
✅Checking appliances and electricals regularly for proper functioning.
✅Following the manufacturer’s guidelines for best performance.
For any further warranty inquiries, don’t hesitate to contact our friendly team at warranty@lakestarcaravans.au or visit our website. We’re here to keep your adventures worry-free!
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